Vindex
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Vindex is where a person or a company is verified before someone does business with them. This page shows who does what, how to sign in, where things are, and how a case travels from the first form to the final decision.

What Vindex is

Every verification in Vindex is a case. A case holds everything about one customer: who they are, why they are being checked, the documents they sent, the results of every automatic check, the screening against LSEG World-Check, the opinions of the legal and accounting reviewers, and the decision. Nothing about a case lives anywhere else, and every action on it is recorded.

On a typical case, Vindex:

  • collects the customer's details and asks a few questions that fit why the case was opened
  • reads each uploaded document, checks it is the kind of document it claims to be, and judges whether it is clear enough to rely on
  • confirms with a short video selfie that a real person is completing the case
  • screens the customer, and the directors and owners of a company, against LSEG World-Check for sanctions, politically exposed persons and other risk lists
  • scores the risk, and has a legal and an accounting review agent assess the case straight away
  • records a final decision and sends the customer their report and outcome letter

Words this guide uses

A case is one verification. A match is a World-Check record whose name is like the customer's, which a person still has to look at. An opinion is a legal or accounting reviewer's view of a case. The decision is the Vindex team's final word. The glossary has the rest.

Who uses Vindex

Each person signs in to the workspace for their role, and sees only what that role needs.

Customer
The person or company being verified. Files the case, uploads documents, records the video selfie, answers any question a reviewer sends, and receives the decision. A customer can verify themselves or a company they act for.
Organisation member
Someone invited into a company's workspace, to help complete its case: a director adding their own documents, for example.
Vindex team
The compliance administrators. They watch the queue, review each case with the help of the review agents and AI briefings, send cases to the legal and accounting teams when they want a person's view, and record the final decision.
Legal reviewer
A lawyer at the appointed law firm. Gives the legal opinion: identity, authority, sanctions and legal standing.
Accounting reviewer
An accountant at the appointed firm. Gives the financial opinion: source of funds, financial evidence and anti-money-laundering risk.

Sign in or create an account

Use it whenyou open Vindex on a new device, or after signing out.

  1. 1

    Open Vindex and press Sign in.

  2. 2

    Check the workspace shown under the Sign in button. It starts on Customer; if you are on the Vindex team or a reviewer, press Change (1) and pick yours.

  3. 3

    Type your email address and password and press Sign in (2).

  4. 4

    New customer? Press Create account (3), fill in your email, a password, your name and mobile number, and confirm with the code Vindex emails you.

The Vindex sign-in page
Sign in: (1) the workspace you are signing in to, (2) Sign in, (3) Create account.

What you will see

Your workspace's first page: your cases if you are a customer, the queue if you are on the Vindex team, your dashboard if you review.

Tip

Accounts for the Vindex team and the review firms are not made on the sign-up form. A Vindex administrator creates them on the Users page, and reviewers join from an invitation.

If it did not work

Press Forgot password to be sent a reset link. If Vindex says your email is not confirmed, press Confirm email and enter the code from the email it sent when you made the account.

Find your way around

The bar on the left lists the pages of your workspace. What is on it depends on your role. The top bar shows the case you have open, with a picker to switch to another, your notifications, and Update to fetch the latest. The bottom of the left bar has the colour theme (light, dark, or follow your device) and the language.

Customers
Dashboard, Cases, Organizations, Documents, Additional Evidence, Status, Messages, Report delivery and Feedback.
Vindex team
Queue, Case Detail, Messages, EDD, SAR, Payout, Final Decision, Users, Payments, Batch screening and Feedback, then Reports, Audit and Notifications.
Reviewers
Dashboard, Opinion, History, Messages, EDD, SAR and Profile.
A customer's workspace in Vindex
A customer's workspace: pages on the left, the open case and notifications along the top.

How a case moves

Every case follows the same stages. The ones marked automatic need nobody to press anything.

  1. 1CustomerThe case is filedDetails, documents and a video selfie.
  2. 2AutomaticChecks and screeningDocuments read, LSEG World-Check screen, risk score.
  3. 3AutomaticThe agents review itA legal and an accounting agent each decide.
  4. 4VindexAccept, or send to the teamsThe admin accepts the agents' reviews or asks the people.
  5. 5VindexFinal decisionApprove, approve with conditions, or decline.
  6. 6AutomaticReports go outThe case report and outcome letter, by email.

1. The case is filed. The customer opens a case, answers the questions for its purpose, uploads documents, records the video selfie, pays if a fee applies, and submits. File a case walks through it.

2. Checks and screening. Within moments of submission Vindex runs its automatic checks: the documents, the identity and registry checks configured for the customer's countries, and the LSEG World-Check screen of the customer and, for a company, each director and owner. It then scores the risk. See Screening with LSEG World-Check.

3. The agents review it. A legal agent and an accounting agent each read the file, open every document and hand back a decision. See Review agents.

4. Accept, or send to the teams. The Vindex team reads the agents' decisions. If they are satisfied they accept them; if not, they send the case to the legal and accounting firms for a person's opinion.

5. Final decision and 6. reports. With both opinions in, the Vindex team records the decision: approve, approve with conditions, or decline. The customer is told, and their case report and outcome letter are emailed. See Risk, decisions and reports.

If something is missing

At any stage a reviewer can ask the customer for more: a clearer copy of a document, another document, or an answer. The case waits for the customer and carries on when they reply. See Track your case.

File a caseOpen a case for yourself or a company, choose its countries, and complete onboarding.The admin workspaceThe queue, everything inside a case, and the pages that run the service.Legal and accounting reviewThe opinion page, the screening tab, asking the customer, and recording your opinion.Glossary and questionsThe words compliance work uses, and answers to the questions people ask most.

Something missing or unclear? Signed-in users can tell us from Feedback in the app.